Terms and Conditions


By purchasing an E-CAP product and using our site, you acknowledge that you have read and agreed to the following terms and conditions.


The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: "Client", “You” and “Your” refers to you, the person purchasing an E-CAP product and accepting the Company’s terms and conditions. "The Company", “Ourselves”, “We” and "Us", refers to Executive Voice, LLC. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves.


Security and Privacy

We are committed to protecting your privacy. Your personal information is kept private and we will not sell, share, or rent your personal information to any third party. Your credit card information is protected by SSL technology and deleted from our servers after your purchase.



You must make payment for your E-CAP product at the time of registration. We accept Visa, MasterCard, and American Express. The charge on your card statement will appear as “Executive Voice.”


E-CAP Assessment Products Refund Policy

Your transaction is complete when you click “Confirm Purchase”. You will receive a confirmation email with your product information, and you have ten days within which to take the on-line assessment. After ten days, your UserID and password will expire. During the order process, we instantly generate a unique test ID for you and allocate system resources for your product. Once your product has been created and purchased, or if your UserID has expired without being used, or if you respond to less than 60% of the test questions, or if you neglect to verify the functionality of your computer's microphone with our sample question, we are unable to issue any refunds.


Access to Score sheets, Report, and Resources

Within ten  business days, you will receive an email notification that your test results are available for viewing in the on-line portal. The score sheet will remain in your user profile for one year, while the analysis report and pronunciation profile (if purchased) will expire in 90 days. The E-CAP on-line learning resources linked to your reports may be viewed only when you have a current report. To regain access to the on-line resources, retake E-CAP and receive an updated analysis report for your current skill level.



E-CAP Coaching Products Refund Policy

Your transaction is complete when you click "Confirm Purchase". You will receive a confirmation email with your purchase information, and our staff will contact you as soon as possible to arrange a suitable coaching time. If you selected one of our coaching products, you agree to complete your training sessions within six months of the purchase date. We are unable to offer refunds for unused sessions. Sessions should be scheduled at least one week in advance. If you need to cancel a scheduled coaching session, you must give at least 24 hours written notice to your coach. Sessions that are cancelled less than 24 hours before the scheduled training time will be considered one of your package sessions.


Copyright Notice

The E-CAP score sheet, assessment report, pronunciation clinic, material used in client coaching, and the content of this website are copyright. The content of the site or products may not be extracted, reproduced, or distributed in any way. Your E-CAP report is a customized document for your personal use only in your communication assessment and improvement. Any other uses of the report content are strictly forbidden. The on-line test interface may not be recorded, copied, decompiled, or adapted. We aggressively pursue violators of our copyright.


This Company’s logo and E-CAP are registered trademarks of Executive Voice, LLC in the United States and other countries.


System Requirements

To take E-CAP, you need a computer with a high-speed internet connection, the Internet Explorer web browser (version 5 or higher), Adobe flash player, and microphone headset. To use our coaching products, you will also need a Skype account. Extensive troubleshooting documentation is found on our website; we are unable to provide personal technical support for customer computers.


Disclaimer Notice

By using this service you thereby indemnify this Company, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused. The Company does not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best of our ability. In addition, the information on this website is provided on an "as is" basis. To the fullest extent permitted by law, this Company excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature; and this Company excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.


Links from this website or in the E-CAP Report

To facilitate your knowledge of communication, we may link to the content of other party’s websites, for which we have been granted permission. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by Executive Voice. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site and to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them.


Force Majeure

Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, technology failure, war, political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavors to comply with the terms and conditions of any Agreement contained herein.



Failure of either Party to insist upon strict performance of any provision of this or any Agreement or the failure of either Party to exercise any right or remedy to which it, he or they are entitled hereunder shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any Agreement. No waiver of any of the provisions of this or any Agreement shall be effective unless it is expressly stated to be such and signed by both Parties.



The laws of Connecticut govern these terms and conditions. By accessing this website and using our services, you consent to these terms and conditions and to the exclusive jurisdiction of the Connecticut courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorized representatives of the Executive Voice, LLC.


Notification of Changes

Executive Voice reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. You are therefore advised to re-read this statement on a regular basis, at least when purchasing additional services.


These terms and conditions form part of the Agreement between the Client and ourselves. Your accessing of this website and/or undertaking of a booking or Agreement indicates your understanding, agreement to and acceptance, of the full Terms and Conditions contained herein.